Returns & Refunds Policy

At Darlaston Builders Merchants, we want you to be completely satisfied with your purchase, which is why we offer a straightforward 30-day return policy for most unused building materials and hardware. Please ensure items are in their original packaging and accompanied by a valid proof of purchase for a full refund or exchange.

1

Verify Eligibility

Ensure your items are unused, in their original packaging, and within the 30-day return window from the date of delivery or collection.

2

Contact Our Support Team

Reach out to our customer service department via phone or email to obtain a Return Merchandise Authorization (RMA) number before sending any goods back.

3

Package and Return

Securely package your items and return them to your nearest Darlaston Builders Merchants branch or arrange for a collection for larger bulk materials.

4

Inspection and Refund

Once our warehouse team has inspected the returned goods for quality and condition, we will process your refund to the original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing