Frequently Asked Questions
Everything you need to know about shopping with Darlaston Builders Merchants
What are your delivery options and lead times?
We offer local delivery via our specialized fleet of crane-arm vehicles and nationwide shipping for smaller items. Most in-stock building materials are delivered within 2-5 working days.
Can I collect my order in-store?
Yes, we offer a Click & Collect service. Simply select your nearest Darlaston Builders Merchants branch during checkout, and we will notify you when your materials are ready for pickup.
Do you offer trade accounts or bulk discounts?
Absolutely. We provide dedicated trade accounts for industry professionals and offer competitive bulk pricing on large-scale orders of bricks, aggregates, and timber.
What is your return policy for surplus materials?
Unused, standard stock items in original packaging can be returned within 14 days of purchase. Please note that perishable goods like opened cement bags or custom-mixed paints cannot be returned.
How do I calculate how much material I need for my project?
We provide online calculators for gravel, sand, and paving. For complex structural projects, we recommend consulting with a qualified contractor or contacting our expert team with your measurements.
Are the prices on your website inclusive of VAT?
Our website displays prices both including and excluding VAT to assist both residential DIY customers and VAT-registered trade professionals.